§ 1 Scope of Application
These Terms and Conditions (T&Cs) apply to all contracts between nh labs (hereinafter “Contractor”) and the client (hereinafter “Client”) for IT consulting services, software development and related services.
Deviating terms of the Client shall not be recognised unless the Contractor expressly agrees to their validity in writing.
§ 2 Contract Formation
Offers from the Contractor are non-binding. A contract is only formed upon written order confirmation or upon commencement of the services.
For orders placed via the website, the contract is formed upon completion of the payment process or upon confirmation of the order by email.
§ 3 Scope of Services
The scope of services is determined by the respective service description, quotation or order confirmation. Amendments and additions to the scope of services require written form.
The Contractor provides services in accordance with recognised industry standards and with due care.
§ 4 Prices and Payment
The prices stated on the website at the time of contract formation shall apply. All prices are quoted in British pounds and are exclusive of VAT unless otherwise stated.
Invoices are payable within 14 days of the invoice date without deduction, unless otherwise agreed. For package services, payment is due before the commencement of services.
In the event of late payment, the Contractor is entitled to charge interest at a rate of 8 percentage points above the Bank of England base rate.
§ 5 Client’s Obligations to Cooperate
The Client shall provide the Contractor with all information, access and materials required for the provision of services in a timely manner and free of charge.
The Client shall designate a permanent contact person for the duration of the project who is authorised to make decisions.
§ 6 Acceptance
The Client is obliged to accept the services within 14 days of notification of completion. Acceptance may not be refused due to minor defects.
If no acceptance and no report of defects is made within the deadline, the services shall be deemed accepted.
§ 7 Warranty
The Contractor warrants that the services comply with the agreed specification. Defects shall be remedied through rectification.
The warranty period is 12 months from acceptance of the services. This does not apply insofar as the law mandates longer periods.
§ 8 Liability
The Contractor shall be liable without limitation in cases of intent and gross negligence, as well as for injury to life, body and health.
In cases of slight negligence, the Contractor shall only be liable for the breach of material contractual obligations (cardinal obligations). In such cases, liability is limited in amount to the foreseeable damage typical of the contract.
§ 9 Confidentiality
Both parties undertake to keep confidential all confidential information of the other party obtained in the course of the collaboration and to use it only for contractual purposes. This obligation shall continue to apply after termination of the contract.
§ 10 Rights of Use
Upon full payment of the agreed remuneration, the Client shall receive the exclusive, unrestricted rights of use (in terms of time and territory) to the works created under the engagement, unless otherwise agreed.
§ 11 Termination
Monthly consulting packages may be terminated by either party with 30 days’ notice to the end of the month. There is no minimum term.
The right to extraordinary termination for good cause remains unaffected.
§ 12 Final Provisions
The laws of the Federal Republic of Germany shall apply. The place of jurisdiction for all disputes arising from the contractual relationship shall, to the extent legally permissible, be the registered office of the Contractor.
Should individual provisions of these T&Cs be or become invalid, the validity of the remaining provisions shall remain unaffected.
Last updated: February 2026